"80 percent of success is just showing up" —Woody Allen
Have you ever arranged for someone to come to your house to give you an estimate on something? You wait around well past the appointed hour and they don't come. No phone call, text, nothing.
Yesterday a guy was supposed to be at our house at 3 o'clock to price some fencing we want to do. At 3:30 he called and asked if we still wanted him to come! We said yes. He was coming from a town 20 minutes away. He finally showed up at 4:45.
Nothing aggravates me more than people who can't be on time. Sure, things happen but can you at least make a call? We live in a time when technology has made immediate communication possible so there's no excuse.
A word to the wise to anyone in business. Maybe your prices are a little high but I guarantee if you return calls in a timely manner and show up on time, your customers won't mind paying a little more.
End of rant for today but don't despair, there will be more!
No comments:
Post a Comment