Some time ago I posted a piece describing my experience with Verizon. The long and short of it was that I was getting charged a monthly fee for an account that was no longer active.
Representatives at my credit card company assigned a case number and assured me they'd look into it and have the charges discontinued. They didn't and the charges kept appearing.
Today I called Verizon direct. The individual I spoke to spoke clear, understandable English and understood the problem completely. I was returned all the money I was charged and the account was closed.
The whole thing took less than 5 minutes.
So often in this spot I post stories of profound incompetence and frustration. I'm happy to report a good outcome for a change.